Frequently Asked Questions

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Frequently Asked Billing Questions

Click on each question to view the answer.

  • Why is there a message box on my bill?

    Lockhart Power will include messages to customers in this box concerning any information of which you need to be aware. Customers should check this message box on every bill.
  • What is PAC?

    PAC stands for Power Adjustment Clause. This includes power bought from Duke Energy to supplement Lockhart Power’s power production, fuel purchases and a credit associated with certain renewable energy generation facilities. This charge is based on your prior month’s usage of kilowatt hour units.
  • What is the customer charge on my bill?

    This charge is an administrative fee related to customer service, billing, postage and certain other fixed costs.
  • How is the charged energy measured?

    Energy is measured in kilowatt hours (kWh) used per month.
  • Where is kilowatt hour usage located on my bill?

    Kilowatt hour usage is listed in units on your bill. See the sample bill above for an example.
  • Can Lockhart Power provide outdoor lighting?

    Yes, Outdoor Lighting service (see “OL” Rate) is available to provide general outdoor lighting for security or other purposes.  The Company provides all of the equipment for a flat monthly rate, which varies by the level of lighting selected: 100/175 watts, 400 watts, or 1,000 watts.  Also, for municipalities or others (by special agreement), Street Lighting service (see “SL” Rate) is available.  Simply call Lockhart Power and we’ll handle everything for you.
  • Can I pay my bill by phone?

    Yes you can. To make a payment by phone, call (855) 291-3464 and follow the voice instructions. Please see the Billing & Payment page for other ways to pay a Lockhart Power Company bill.

    NOTE:  If your electric service has been disconnected, please contact the Lockhart Power Company business office PRIOR to making any payment by telephone or online.

  • Can I pay my bill online?

    Yes you can. To make a payment online, click here. For more details regarding online payment processing or for a list of available payment options, see the Billing & Payment page.

    NOTE:  If your electric service has been disconnected, please contact the Lockhart Power Company business office PRIOR to making any payment by telephone or online.

  • What is the process for becoming a new customer?

    To become a customer of Lockhart Power, complete an application for service at Lockhart Power, Pacolet Town Hall, Jonesville Town Hall, or Stacy’s in Monarch. See the Billing & Payment page for the address of each of these sites. Please bring your driver’s license and social security card. You may also be asked to provide current sufficient documentation (i.e. rental lease, property tax documentation, credit card statement, etc.) for address verification. Deposits are determined upon your credit check. Deposits are refundable to the account after the 24th month of perfect paying history. If you move prior to the deposit refunding and a balance remains, the deposit will refund to the account and any credit left will be mailed to the customer’s forwarding address. Deposits accrue interest on behalf of the customer.