All
Q: How do I sign up for service?
A: Easy! Just bring your driver's license and Social Security card to any of our locations. Please bring proof of your address too (like a lease or tax bill).
Need to know: We'll run a credit check to see if you need a deposit, but don't worry - you get it back after 24 months of on-time payments, plus interest! The interest earned is applied to your account balance monthly.
Q: Where can I sign up?
Q: What about deposits?
Deposits depend on your credit check, but here's the good news: after 24 months of perfect payment history, you get your deposit back with interest. The interest earned is applied to your account balance monthly. If you move before then and have a remaining balance, we'll apply the deposit and mail you any leftover credit.
Q: My bill seems high this month. What gives?
Could be a few things - maybe you used more power, or the PAC charge went up, or there could be an issue with your heating/cooling system, or with the meter. Give us a call and we'll walk through it with you.
Q: What's this "PAC" charge on my bill?
PAC stands for Power Adjustment Clause - it's basically the cost of extra power we buy from Duke Energy. The PAC is the adjustment of the cost of purchased power to actual costs for the previous month.
Q: What does that customer service charge cover?
This covers the behind-the-scenes stuff - customer service, billing, postage, and other fixed costs that keep everything running smoothly.
Q: How do you measure my energy usage?
We use AMR (Automated Meter Reading) technology - basically, your meter sends us your usage data automatically. No more meter readers walking around your yard!
Q: How can I pay my bill?
Lots of options!
Online: Pay through our secure payment portal (Apple Pay, Google Pay, credit/debit cards, bank transfer)
Phone: Call our automated system or speak with customer service
In-Person: Visit any of our payment locations
Mail: Send check or money order to our office
AutoPay: Set it and forget it!
Q: Can I set up autopay?
Absolutely! Set up AutoPay here and never worry about missing a payment. We'll automatically deduct your bill amount each month.
Q: What if my service was disconnected?
Important: If your service is disconnected, call us at (864) 545-2211 BEFORE making any online payment. We need to coordinate reconnection with your payment, and you'll need to discuss reconnection fees and possibly a deposit.
Q: When is my bill due?
Your bill is due on the date shown on your statement. We send out disconnect notices if payment isn't received by the deadline.
Q: Can you install outdoor lighting?
Yes! We offer several outdoor lighting options for residential and commercial properties. Contact us to discuss what would work best for your needs.
Q: Do you offer renewable energy options?
Good news - over 99% of our power already comes from renewable sources (hydroelectric and landfill gas)! When you choose Lockhart Power, you're already choosing clean energy
Q: How do I transfer service to a new address?
Start your service application online or call us at (864) 545-2211. We'll need your new address and move-in date.
Q: How do I report a power outage?
Call: (864) 545-2211 - available 24/7 Online: Report outage here
We'll investigate and restore power as quickly as possible. Check our website for updates during widespread outages.
Q: What's AMR and how does it work?
AMR stands for Automated Meter Reading. Your electric meter automatically transmits your usage data to us, so we can bill you accurately without physically reading your meter. It's more accurate and efficient for everyone!
Q: Why do I see Lockhart Power trucks in my neighborhood?
We conduct regular maintenance, tree trimming near power lines, equipment inspections, and infrastructure upgrades to keep your service reliable. If you have concerns about work happening near your property, give us a call!
Q: What should I do about trees near power lines?
Never trim trees near power lines yourself - it's extremely dangerous. Call us at (864) 545-2211 and we'll handle it safely. We also conduct regular tree trimming programs to maintain safe clearances.
Q: Can I get a new meter installed?
Getting Started
Q: How do I sign up for service?
A: Easy! Just bring your driver's license and Social Security card to any of our locations. Please bring proof of your address too (like a lease or tax bill).
Need to know: We'll run a credit check to see if you need a deposit, but don't worry - you get it back after 24 months of on-time payments, plus interest! The interest earned is applied to your account balance monthly.
Q: Where can I sign up?
Four convenient spots: our main office, Pacolet Town Hall, Jonesville Town Hall, or Stacy's in Monarch. See addresses & hours
Q: What about deposits?
Deposits depend on your credit check, but here's the good news: after 24 months of perfect payment history, you get your deposit back with interest. The interest earned is applied to your account balance monthly. If you move before then and have a remaining balance, we'll apply the deposit and mail you any leftover credit.
My Bill (Understanding Your Bill)
Q: My bill seems high this month. What gives?
Could be a few things - maybe you used more power, or the PAC charge went up, or there could be an issue with your heating/cooling system, or with the meter. Give us a call and we'll walk through it with you.
Q: What's this "PAC" charge on my bill?
PAC stands for Power Adjustment Clause - it's basically the cost of extra power we buy from Duke Energy. The PAC is the adjustment of the cost of purchased power to actual costs for the previous month.
Q: What does that customer service charge cover?
This covers the behind-the-scenes stuff - customer service, billing, postage, and other fixed costs that keep everything running smoothly.
Q: How do you measure my energy usage?
We use AMR (Automated Meter Reading) technology - basically, your meter sends us your usage data automatically. No more meter readers walking around your yard!
Payments
Q: How can I pay my bill?
Lots of options!
Online: Pay through our secure payment portal (Apple Pay, Google Pay, credit/debit cards, bank transfer)
Phone: Call our automated system or speak with customer service
In-Person: Visit any of our payment locations
Mail: Send check or money order to our office
AutoPay: Set it and forget it!
Q: Can I set up autopay?
Absolutely! Set up AutoPay here and never worry about missing a payment. We'll automatically deduct your bill amount each month.
Q: What if my service was disconnected?
Important: If your service is disconnected, call us at (864) 545-2211 BEFORE making any online payment. We need to coordinate reconnection with your payment, and you'll need to discuss reconnection fees and possibly a deposit.
Q: When is my bill due?
Your bill is due on the date shown on your statement. We send out disconnect notices if payment isn't received by the deadline.
Services
Q: Can you install outdoor lighting?
Yes! We offer several outdoor lighting options for residential and commercial properties. Contact us to discuss what would work best for your needs.
Q: Do you offer renewable energy options?
Good news - over 99% of our power already comes from renewable sources (hydroelectric and landfill gas)! When you choose Lockhart Power, you're already choosing clean energy
Q: How do I transfer service to a new address?
Start your service application online or call us at (864) 545-2211. We'll need your new address and move-in date.
Technical
Q: How do I report a power outage?
Call: (864)545-2211 - available 24/7 Online: Report outage here
We'll investigate and restore power as quickly as possible. Check our website for updates during widespread outages.
Q: What's AMR and how does it work?
AMR stands for Automated Meter Reading. Your electric meter automatically transmits your usage data to us, so we can bill you accurately without physically reading your meter. It's more accurate and efficient for everyone!
Q: Why do I see Lockhart Power trucks in my neighborhood?
We conduct regular maintenance, tree trimming near power lines, equipment inspections, and infrastructure upgrades to keep your service reliable. If you have concerns about work happening near your property, give us a call!
Q: What should I do about trees near power lines?
Never trim trees near power lines yourself - it's extremely dangerous. Call us at (864) 545-2211 and we'll handle it safely. We also conduct regular tree trimming programs to maintain safe clearances.
Q: Can I get a new meter installed?
If you believe your meter is faulty or need a meter upgrade, call us at (864)545-2211. We'll schedule a technician to inspect or replace your meter if needed.