Need assistance with paying
your electric bill?
You’re not alone. We have resources to help, and we’ll work
with you to keep your lights on.
Need Help Right Now?
Call us immediately – we can work out a payment plan
Financial Assistance Available Now
Emergency Help Available
The agencies listed on this page can help pay your electric bill. Many have emergency funds available within 24-48 hours. You can also call 211 and the United Way will connect you with the right agency for your county.
Select your county to See Available Help
| American Red Cross: | (864) 427-7991 |
| Carolina Community Actions: | (864) 427-0336 |
| Department of Social Services: | (864) 429-1660 |
| The Salvation Army: | (864) 427-0656 |
| Department Of Social Services: | (864) 596-3001 |
| Gleamns Community Actions Agency: | (864) 707-5029 |
| Helping Hands Ministries Of Woodruff Inc.: | (864) 476-2401 (Note: Must Reside In The Woodruff School District 4 Area For Support.) |
| Total Ministries: | (864) 585-9167 |
| Department Of Social Services: | (864) 487-2704 |
| Peach Center Ministries: | (864) 489-2549 |
| Carolina Community Actions: | (803) 385-5205 |
| Department Of Social Services: | (803) 377-8131 |
| Carolina Community Actions: | (803) 329-5196 |
| Department Of Social Services: | (803) 684-2315 |
| P.a.t.h. – United Way: | (803) 684-3992Ext. 204 |
Special Protections Available to You
If you have health conditions, are elderly, or face other challenges, we have programs to help protect your service.
Special Support Protection
Who qualifies: Anyone who is chronically ill, handicapped, elderly, or depends on life support equipment.
What you get: Extra review before disconnection and personal contact attempts.
How to apply: Call us and we'll send
a form for your doctor to fill out.
Winter Protection Program
When: December through March
Who qualifies: Anyone with a medical condition where losing heat could be dangerous.
How it works: Your doctor certifies disconnection would be dangerous, and we defer shutoff for up to 4 months. Back payment begins after the deferred shutoff period.
Extreme Weather Policy
Automatic protection when:
- Temperature above 100°F
- Temperature below 32°F
We voluntarily suspend all disconnections during dangerous weather.
Third-Party Notifications
What it is: We'll also send disconnection notices to a family member, friend, or caregiver you choose.
Why it helps: Ensures someone else knows if you're at risk of losing service.
How to set up: Fill out our Third-Party Notification form.
Need to Apply for Protection?
Call us at (864) 545-2211 and we'll walk you through the process. Don't wait until you're facing disconnection - set up protection now!
What to Expect: Our Process Step-by-Step
Don’t Panic - You Have Time!
Even if you got a notice, we won’t disconnect your power without more warning. Use this time to call us and work out a solution.
You Get a
Termination Notice
When your bill is late (after the due date on the bill), we mail you a notice explaining:
- Your past due amount
- When your last payment was received
- Deadline to pay or call us
- Information regarding payment plans
Final Warning
(2 Days Before)
If we don’t hear from you by the deadline, we’ll give you a final heads-up either by:
- Phone call
- Door hanger at your home
This is your last chance to avoid disconnection.
Disconnection
(If No Contact)
We disconnect service between
8AM – 4PM, Monday–Thursday.
We won’t disconnect:
- On Fridays or the day before
holidays - When it’s above 100°F or below 32°F
Best Option: Call Before Your Deadline
We want to keep your power on! Call (864) 545-2211 and we can set up a payment plan that works for your budget.
Getting Your Power Turned Back On
Call Us Before You Pay Online
If your service is disconnected, call (864) 545-2211 before making any payment. We need to coordinate the reconnection with your payment.
What You’ll Need
to Pay
Generally, you’ll need to cover:
- Past due amount
- Reconnection fee (varies by situation)
- Possible deposit (equal to 2 months
of highest consecutive bills)
Service Restoration
Once payment is arranged, we’ll schedule reconnection as quickly as possible. Same-day reconnection is often available during business hours.
Remember:
We Want to Help
Keep Your Lights On
Don’t wait until the last minute. The earlier
you call, the more options we can
offer to help you.
Call Now: (864) 545-2211
Call 211 for Emergency Help